Routing calls with IVR
- Route different calls to different people at different times
- Calls routed direct or via options, eg press 1 for sales, press 2 for accounts
- Calls routed to any number, any time, anywhere
- Your callers get through to the right person without delay
How does it work?
Your callers ring you on a non-geographic number or standard number
- Callers listen to a welcome message
- Use this opportunity to direct callers to your website
- Tell your callers about any promotions
- Then transfer the caller to an operator
- Outside of hours, route callers to voicemail or other destinations
Design the IVR however you want it to work for you, or opt for one of Leadline's standard ivr routing products.
Here is a typical script for IVR routing that you are welcome to adapt.
How much does IVR routing cost?
There is a one off set up fee of £300.00 and a monthly charge of £50.00
This is a flat rate if the calls route to UK landlines. If you want to route calls to mobiles or international numbers then additional charges will apply.
Full list of IVR products and prices
Call Leadline to discuss further
