Example Voicemail and IVR Scripts
If you're using agents to route calls or to capture details from callers then IVR from Leadline will save you in excess of 50% of what you are currently spending - take a look at the cost comparisons
Here's some ideas for simple IVR scripts
Example script for routing products
Example script - routing calls
Thank you for calling xxx. So that we can get you through to the right person quickly, please listen carefully to the following options:
Press 1 for sales
Press 2 for accounts and
Press 3 to speak to an operator
Example script for standard data capture product
Thank you for calling the xxx brochure/application line. For more information about xxx please visit our website at www.xxxx.xxx. To receive our brochure/application form please leave your details as requested, spelling out any difficult words:
After the tone, please leave your name
After the tone, please leave your postcode
After the tone, please leave your address
After the tone, please say how you found out about us
After the tone, please say yes if you are happy to receive further details from us
Many thanks and your brochure/application form will be sent to you shortly/in the next xxx days
Remember, you can have up to 8 individual prompts!
Example script - Standard Out of Hours
Thank you for calling. Our lines are open Monday to Friday 8.00am -
6.00pm and Saturdays from 9.00am to 5.00pm. If you are calling outside
of these hours, please leave a message and we will return your call as
soon as possible. Thank you for calling.
Example script - Personalised Out of Hours
Thank you for calling ABC. Our lines are open Monday to Friday
8.00am - 6.00pm and Saturdays from 9.00am - 5.00pm. If you are calling
outside of these hours, please leave a message and we will return your
call as soon as possible. Thank you for calling ABC.
This personalised out of hours voicemail is just an example. A
number of clients provides a script to record which will include mobile
phone numbers with instructions, and often a reference to a
website. For each recording there is a one off charge of £25.00.
