IVR cost comparisons
IVR keeps your lines open 24/7 and when it comes to routing calls and brochure request lines, IVR does the same job as a person but for a fraction of the cost.
Cost comparison for routing calls
- Based on 2000 calls per month
- Routing calls to 10 different destinations/extensions
- Each call = 5 minutes duration
Receptionist costs £1250.00 per month (based on £15k pa without overheads)
IVR routing costs £225.00 per month
In this example, you've just saved £12,300.00 per year
Cost comparison for brochure request lines (data capture)
- Based on 2000 calls per month
- Up to 8 individual prompts for caller details
- Each call = 1 minute duration
- Transcription costs - 20p each
Call centre agents cost £1500.00 per month (approx 75p per call* within working hours)
IVR costs £435.00 per month (21p per call including transcription 24 hours a day)
In this example, you've just saved £12,780.00 per year
One-off set up fee £300.00
*Agent costs have been calculated using a competitor analysis across 10 providers (Nov 2007)
In both of the above cost comparisons these are fixed costs subject to calls routing to a UK landline or to a 0844/0870/0871 number. Additional costs apply if calls are routed (at any time) to 0800, 0845, mobiles and international numbers.
