Automated call centre
With IVR from Leadline you can automate almost every part of your call centre requirements.
Answering calls
Your callers can be greeted with a professional welcome message straight away
Your callers will not be met with an engaged tone or a phone endlessly ringing
You choose the number of rings that you want your callers to hear
Routing calls
Your callers can be presented with a number of options
This makes sure that the callers are directed to the right department
Data capture
If your callers need to leave their details such as name, address, postcode etc then IVR can capture all the information and will prompt the caller to leave the details after a series of tones
Voicemail to Email
If your callers leave a message then this can be emailed to you
Out of Hours
Your callers can be greeted with an out of hours message
Your callers can also leave a message for a return call on the next working day
There is no doubt that with an automated call centre you can cut down on the number of calls handled by agents. This in turn means that you can reduce your workforce and reduce your costs.
